Frequently Asked Questions
Reserving a home with Meredith Lodging is easy with our online reservation system. If you prefer to book with one of our friendly and knowledgeable reservation specialists, simply give us a call when you’re ready to book at 1-800-224-7660. We require a valid credit card to reserve a home (Visa, MasterCard, or Discover). We cannot accept checks or cash to reserve a home. If you reach our voicemail during business hours, it means we’re on the other line at the moment—please leave a message and we’ll return your call right away.
How old do I need to be to make a reservation?You must be at least 25 years of age to book the property.
Why does the tax rate differ between different homes?The tax rate for each home is determined by its location. All homes are subject to state room tax and, depending on location, city or county room taxes may also apply.
Can I pay with a check or cash?For security purposes, we can only accept a valid credit card for reservation payments. Visa, MasterCard, and Discover are currently accepted. We cannot accept cash or checks.
What happens if I need to cancel?Rental payments are refundable (less our Booking Fee and its applicable taxes, which are non-refundable) for cancellations received 31 or more days before the first night of your reservation. No full or partial refunds will be granted for no-shows or if you cancel within 30 days of the first night of your reservation, arrive after the first night, or depart before the last night. No refunds or compensation will be given if the property is unavailable or difficult to reach for reasons outside of our control (including but not limited to adverse weather, natural disasters, mechanical failures, acts of government agencies, or utility outages). We advise guests to obtain appropriate travel insurance. Please refer to our Rental Rules and Policies.
Where do I get the keys?Keys are either located in a lockbox at the home or you can access the home via an electronic lock. Details about the lockbox location and the code will be provided upon final payment. Please refer to the driving directions and lockbox instructions in your final confirmation letter. We can only release addresses and lockbox codes to the reservation holder, so please share these details with your party as needed.
What is provided in the home?All linens, towels, basic kitchen essentials, and coffee filters are provided. We also supply an initial stock of items such as toilet paper, paper towels, laundry soap, and dish soap. For larger groups or stays longer than three nights, you may wish to bring extra supplies. We do not stock food items; please bring the groceries you’ll need, including spices (we do supply salt and pepper).
Do you ever offer any specials or discounts?We often run specials and discounts in the off-season. For current offers, please check our specials page. We also offer specials to our homeowners to rent other properties at a discounted rate.
Can I check in early or check out late?Please call 1-800-224-7660 for any check-in or check-out requests.
What do I do if something goes wrong at the home during our stay?For medical or fire emergencies, call 911. For issues related to the home (e.g., cable/internet outage, hot tub concerns, housekeeping, or maintenance), we have a 24-hour answering service and on-call housekeeping and maintenance staff at 1-800-224-7660.
What is required of me at check-out?Please leave the home in the same condition as when you arrived. Wash and put away all dishes, take out the trash, and start a load of laundry (if applicable). Refer to the check-out instructions located in the home for more details.
Where should we park when we arrive at the home?Parking limitations and instructions are provided for each home (in your final confirmation letter and at the home). Please follow these rules—they are in place due to city/county ordinances. Failure to comply may result in fines from local authorities as well as Meredith Lodging. Plan your stay according to the allotted number of vehicles allowed.