Rental Rules and Policies
By booking this reservation (the “Reservation”) to stay at the property identified in your Reservation Agreement (the “Property”), you agree to the following Terms & Conditions (the “Terms”).
For the purposes of these Terms, any reference to “Company”, “we”, “us”, or “our” is a reference to the property manager, acting solely as agent on behalf of the owner, and any reference to “Guest”, “you”, or “your” is a reference to the party or parties that are making this Reservation.
Different rental rules and policies will apply if you are renting through Pacific Shores MotorCoach Resort. View the Pacific Shores MotorCoach Resort Terms and Conditions here.
Per local ordinances, select locations and communities require guests to be provided a copy of their local regulations and/or neighborhood policies. View Local Policy Documents here. If required by local ordinance, guests may be required to provide a signed copy of these documents to the Company prior to receiving access to the property. Instructions will be provided alongside additional copies of documents relevant to the booking location after the booking has been confirmed.
By booking your Reservation (and, therefore, agreeing to these Terms), you are waiving the right to pursue any chargebacks for credit card fees processed by us.
- Third Party Booking Platform Terms and Conditions. If you booked your Reservation on a third-party booking platform, to the extent that these Terms directly conflict with the terms and conditions of the third-party platform used to book your Reservation, the platform’s terms shall control; provided, however, that the remainder of these Terms shall apply to the Reservation to the maximum extent possible.
- Minimum Age. You must be at least 25 years of age to rent the Property. You hereby confirm that you are at least 25 years of age.
- Payment. To book a Property more than 30 days in advance of arrival, a deposit equal to fifty (50) percent of your reservation total is due on your booking date. The remaining amount due (nightly rental, taxes, fees, and any security deposit) will be charged 30 days prior to arrival, or on the booking date if you book within 30 days of arrival. For bookings greater than 30 nights, deposit policy is subject to change. We do not accept check or cash payments. If payment is made by debit or credit card, you certify you are an authorized user and will not dispute valid charges with your bank or card issuer. We may require the cardholder name to match the Reservation name and may pre-authorize your card to verify validity and available funds for your Reservation and incidentals. Notice to Debit Card Users: By submitting a debit card you authorize an approval to be secured on your checking account, reducing your available balance.
- Security Deposit. Some properties require an additional refundable security deposit (the “Security Deposit”), due at booking, to cover damages, claims, and charges as defined in these Terms. If applicable, the Security Deposit is refundable within twenty-one (21) business days after check-out if all charges are paid and no claims or damage are identified. The Security Deposit is not a cap on damages.
- Cancellations, No-Shows; Changes. Rental payments are refundable (less the non-refundable Booking Fee and applicable taxes) for cancellations received 31 or more days before the first night of your reservation. No full or partial refunds will be granted for no-shows, cancellations within 30 days of the first night, late arrivals, or early departures. No refunds or compensation will be given if the Property is unavailable (or difficult to reach) for reasons outside our control, including but not limited to weather, natural disasters, mechanical failures, acts of government agencies, or utility outages. We advise obtaining travel insurance. For unforeseen circumstances, Company may relocate guests to a similar property, cancel the stay, or issue a credit for a future stay. If a reservation is moved, changed, or a future-stay credit is issued, it will not be eligible for cancellation or refund. If you booked via a third party, additional fees and policies may apply; review third-party policies prior to booking.
- Travel Protection Insurance. Sun Trip Preserver travel insurance is available through Red Sky Travel (optional). This insurance may help protect your vacation investment in case of unforeseen events. Questions should be directed to Sun Trip Preserver. Additional information: trippreserver.com/sun-trip-preserver/
- Check-In/Check-Out. Your check-in and check-out times are set forth in your Reservation Agreement. If you stay past the agreed check-out time or enter before check-in, you may be assessed $100 per hour. Due to local regulations, guests in some regions are required to check in at a local office.
- Parking. Off-street parking is limited as described for the Property. No boats, buses, campers, RVs, trailers, personal watercraft, or similar may be parked at the Property. Please contact us with parking questions.
- Maximum Occupancy. The number of people, including children, present at the Property may not exceed the maximum occupancy set forth in the Property description.
- Keys. If no electronic lock is present, a key will be provided. Lost keys may result in a charge equal to the cost to replace the locks.
- Taxes. Estimated taxes shown on your Reservation Agreement are based on current rates and are subject to change as permitted by law. Additional taxes, if any, will be due upon check-in.
- Use of the Property. Subject to your ongoing compliance with these Terms and any house rules, you are granted a limited, nontransferable, revocable license to occupy the Property as a private dwelling only for the specific Reservation period, for personal and non-commercial use, and only up to the maximum occupancy stated in your Reservation Agreement. If more inhabitants are present than permitted, you agree to pay an additional $1,000.00 per unauthorized occupant per night, without waiving other remedies. THE PROPERTY MAY ONLY BE USED FOR TRANSIENT OCCUPANCY. YOU REPRESENT AND WARRANT THAT YOU HAVE ANOTHER PERMANENT RESIDENCE, ARE OCCUPYING THE PROPERTY ON A TRANSIENT BASIS ONLY, AND WILL DEPART ON THE RESERVATION DEPARTURE DATE. YOU WILL NOT RECEIVE A MAILBOX KEY AND AGREE NOT TO RECEIVE MAIL AT THE PROPERTY OR USE THE PROPERTY ADDRESS FOR IDENTIFICATION. ANY DELIVERIES TO THE PROPERTY ARE AT YOUR OWN RISK.
- Events and Commercial Photography; Structures. Events, commercial photography, or filming are prohibited without express written permission (additional conditions/fees may apply). No tents, canopies, or other structures may be erected.
- Prohibited Conduct. In addition to all other rules:
- Do not use the Property for any illegal purpose or in violation of any law.
- Do not bring illegal, dangerous, or hazardous substances or items onto the Property, including items increasing fire/explosion risk, or firearms/weapons (except as lawfully possessed by law enforcement or licensed security).
- Do not engage in conduct that (i) gives rise to civil liability; (ii) is defamatory, obscene, pornographic, vulgar, or offensive; (iii) promotes or constitutes discrimination, bigotry, racism, hatred, harassment, or harm; (iv) is violent or threatening or promotes violence; or (v) promotes illegal or harmful activities or substances.
- Do not create a nuisance, annoyance, or disturbance to residents or neighbors.
- Do not hold events (parties, celebrations, meetings) without advance written consent.
- Do not make changes or modifications to the Property.
- Do not attempt or assist others to do any of the foregoing.
- Damaged Property. You are responsible for leaving the Property as you found it, reasonable wear and tear excepted, and for the acts/omissions of you, your Invitees, and any animals. If we reasonably believe damage, removal, or theft has occurred, we will provide reasonable notice and evidence and may charge the Security Deposit (if any) and then your card for lost revenue and repair/replacement costs (the “Damaged Property Fee”). We may terminate the Reservation and remove you/Invitees if damage or theft occurs and may pursue any lawful means to collect the Damaged Property Fee.
- Limited Damage Waiver. If included with your Reservation, a limited damage waiver (LDW) covers up to $2,000 of accidental damage during the authorized rental period, subject to:
- Coverage applies only to accidental damage during the authorized rental period.
- You must notify us of damage within 48 hours of discovery or before check-out (time is of the essence); failure to notify voids coverage.
- No coverage for theft, reckless/intentional damage, or non-compliance with these Terms, as determined by us.
- No coverage for damage to any structure other than the Property.
- You are responsible for accidental damage exceeding the maximum; excess/uncovered damages will be charged to your card.
- The LDW is not insurance, provides no liability coverage, and does not cover vehicles, personal items, or cancellation fees.
- No third-party beneficiaries.
- No coverage if you breach these Terms/Reservation, commit fraud, or misrepresent information.
- Personal Liability For Charges and Claims; Indemnity. You are personally liable for all Reservation-related costs and charges (collectively, “Charges”), including any Damaged Property Fee and incidentals, and will defend and indemnify Company and its related parties against third-party claims, losses, and expenses arising out of or related to your (or your Invitees’/animals’) use of the Property, any breach of these Terms/House Rules/law, disputes with third parties, or injury/death/damage caused by your acts/omissions. We may assume exclusive defense at our expense and you agree to cooperate. You authorize Company to charge the card on file for any Charges or Claims, place holds, and apply funds on file to amounts due.
- Recordings. Calls to our staff may be monitored/recorded for quality, training, security, or protection. Security cameras may be present in common/exterior areas; noise monitoring systems may be utilized.
- Promotions. By providing contact information, you consent to receive promotional emails/correspondence from Company and affiliates. You may request removal at any time.
- Feedback License to Us. If you provide feedback, you grant Company a perpetual, worldwide, irrevocable, transferable, sublicensable, royalty-free license to use it for any purpose without obligation. Reviews/ratings must be accurate and not offensive or defamatory.
- Personal Items. Money, jewelry, valuables, and personal items are brought at your sole risk; Company is not responsible for loss/damage. Remove all personal items before departure. After reasonable notice, we may remove/store/dispose of left items as permitted by law; related fees are your responsibility.
- Smoking. Unless expressly allowed by your Reservation Agreement, smoking (including vaping) is not permitted. If smoke odor taints the Property, cleaning and remediation (including replacement) may be performed at your expense plus a 15% administrative charge.
- Pets. Where permitted, only dogs are allowed (max two unless otherwise specified). Cats/other animals are not permitted as pets. Unless expressly allowed in your Reservation Agreement, no pets (other than trained service animals) are permitted. A per-pet fee may apply. Misrepresenting a service animal may be a crime. If animal odors taint the Property, cleaning/remediation costs plus a 15% administrative charge may be charged.
- Pool/Hot Tub Waiver and Release of Liability. By using any pool/hot tub, you agree:
- You assume the full risk of injury/damage/loss from pool/hot tub use for yourself and your Invitees/child(ren).
- You waive, release, and agree to indemnify and hold harmless Company and related parties from claims arising from such use.
- You have read and understand the waiver; you agree that:
- To the best of your knowledge, you are physically able and have medical approval to participate in such activities.
- You are responsible for learning proper/safe equipment use.
- You will inspect facilities before use, promptly notify Company of issues, refrain from use if defects exist, and use caution around fragile pool lids.
- You understand risks are inherent and assume all responsibility for use.
- IN CONSIDERATION OF ACCEPTANCE, YOU INTEND TO BE LEGALLY BOUND AND RELEASE COMPANY PARTIES AND SPONSORS FROM ALL LIABILITY ARISING FROM INJURIES, INCLUDING DEATH, RESULTING FROM USE OF THE POOL/HOT TUB.
- Your signature evidences that you should consult your doctor to determine suitability for your health and condition.
- You have carefully read this agreement, release, and waiver of liability and sign voluntarily.
- Plug In Appliances. No plug-in appliances/equipment are permitted on balconies or terraces; they must remain indoors. Extension cords are prohibited.
- Right of Entry. Company may enter the Property/guest rooms at any time without notice for security, maintenance, or other purposes.
- Background Checks. For transparency, safety, fraud prevention, and AML purposes, and to the extent permitted by law, we may require government ID, screen against databases, request reports (e.g., credit), and obtain public records of criminal convictions/sex offender registrations. You consent to these checks and to our processing/sharing results as permitted.
- Representations and Warranties. You represent and warrant that: (a) you are at least 25 and competent to enter this Agreement; (b) you have not been suspended/removed from our properties; and (c) your Reservation/use of the Property complies with all laws/rules/regulations. If booking for an organization, the individual has authority to bind the organization.
- Alternative Accommodations. If the Property becomes unavailable for all/part of your Reservation, we will endeavor to arrange suitable alternatives. If none are available or you do not accept a suitable alternative, you may cancel the affected portion for a refund of prepaid charges; no further liability applies.
- Use of Amenities. Access to amenities (e.g., fitness room, pool, hot tub) is not guaranteed and may be limited/revoked. Comply with all rules; violations may suspend access. You are responsible for damage you/Invitees cause. ANY USE OF AMENITIES IS AT YOUR/INVITEES’ OWN RISK AND YOU RELEASE COMPANY AND RELATED PARTIES FROM CLAIMS RELATED TO SUCH USE and may be required to sign a separate waiver.
- Use of On-Site Services. We may offer on-site services (e.g., cleaning, local tours, parking, special events) for a fee. Dates/times will be agreed and providers may enter the Property to perform services. Follow all rules; violations may suspend services. ANY USE OF ON-SITE SERVICES IS AT YOUR/INVITEES’ OWN RISK AND YOU RELEASE COMPANY AND RELATED PARTIES FROM CLAIMS RELATED TO SUCH SERVICES and may be required to sign a separate waiver.
- Shared Properties. In shared accommodations, treat others with kindness and respect; harassment, hostility, or disrespect for others’ property will not be tolerated. Company may terminate the Reservation and remove you/Invitees for behavior affecting peaceful living. Sharing carries inherent risks; Company is not liable for claims/injuries caused by other guests.
- Termination; Other Remedies; Consequences of Breach. If you/Invitees violate these Terms or House Rules, we may terminate the Reservation immediately without notice and remove you/Invitees. No refunds will be issued and you remain liable for all charges and claims. We may also: (a) charge for damage/theft/loss; (b) charge $200+tax per pet-policy violation; (c) $50 for failure to dispose of pet waste; (d) $250+tax per parking violation; (e) up to $75+tax per noise complaint; (f) up to $500 additional cleaning for excessive cleaning; and (g) the full amount of any fines issued by authorities/associations, plus any resulting damages. For unauthorized downloads via Property internet, your contact information may be shared with enforcement rights holders.
- Disclaimers; No Warranties.
- We are not responsible or liable for actions of third parties (including animals) or conditions/circumstances outside the Property (e.g., construction). Claims arising from misconduct of any property owner, property manager, guest, or resident are to be brought directly against such party.
- To the fullest extent permitted by law, no Company Party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, goodwill, revenue, data, or similar, or for business interruption.
- To the fullest extent permitted by law, no Company Party is liable to you/Invitees for damages for personal/bodily injury or emotional distress arising out of or relating to access to/use of, or inability to access/use, on-site services, amenities, or the Property, whether based on warranty, contract, tort (including negligence), statute, or other legal theory. Any use is at your/Invitees’ own risk and you release Company Parties accordingly.
- To the fullest extent permitted by law, the aggregate liability of the Company Parties to you for all claims related to the Reservation and your use of the Property, on-site services, and/or amenities, whether in contract, tort, or otherwise, is limited to the greater of: (a) the amount you paid to us in the 12 months prior to the event/circumstance giving rise to the claim; or (b) $1,000.
- Each limitation, disclaimer, and exclusion is an essential element of the bargain and applies even if any limited remedy fails of its essential purpose.
- Governing Law; Venue; Jury Trial. These Terms are governed by the laws of the state where the Property is located. Exclusive venue lies in the state and county where the Property is located. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW.
- Class Action Waiver. The parties waive any right to assert claims as a representative or member in any class/representative action, except where prohibited by law. If a class/representative action proceeds, (i) the prevailing party will not recover attorneys’ fees/costs for pursuing such action; and (ii) any initiating/participating party will not submit a claim or participate in any recovery through such action.
- Attorneys’ Fees and Expenses. If we engage legal counsel to enforce these Terms, collect Charges, or remove you/your belongings, you are responsible for all related attorneys’ fees and expenses.
- Force Majeure. We are not liable and not in breach for delays/failures to perform due to causes beyond our reasonable control, including governmental prohibitions, severe weather, utility outages, burglary, natural disasters, strikes, governmental action, terrorism, war, civil unrest, or similar force majeure events.
- Severability. Any invalid/unenforceable provision is ineffective to that extent without invalidating the remainder.
- Carbon Monoxide/Smoke Detectors. Keep all smoke, fire, and carbon monoxide detectors in good working condition and replace batteries as necessary. Do not remove batteries or render detectors inoperable. IF A DETECTOR ACTIVATES DURING YOUR STAY, IMMEDIATELY VACATE THE PROPERTY AND CALL 9-1-1 AND THE COMPANY REPRESENTATIVE.
- Mold. Take reasonable steps to eliminate moisture that can lead to mold (e.g., keep premises clean, use exhaust fans, wipe spills, inspect for leaks). Notify Company immediately (orally and in writing) of signs of leaks, moisture, condensation, stains/discoloration, or musty odors. Company is not responsible for mold-related damages/losses resulting from your acts/omissions or failure to promptly notify.
- Marijuana. Regardless of state law, under federal law marijuana remains a Schedule I substance. Possession, use, and/or cultivation of marijuana on the Property is strictly prohibited.
- Consent to Receive SMS Messages. By providing your phone number, you consent to receive SMS/text messages and telephone calls (including prerecorded/artificial voice and autodialed) from Company. Message/data rates may apply. Message frequency varies.
- Additional Matters. Please refrain from publishing untrue disparaging remarks about Company, its employees/agents, or the Property; we reserve the right to seek redress. We may reject or cancel reservations (with full refund) at our discretion. Amendments/modifications require a writing signed by you and a Company officer; non-management employees are not authorized to modify terms.
- Miscellaneous. These Terms, your Reservation, and any House Rules are the entire agreement and supersede prior representations/agreements. You may not assign/transfer your Reservation or rights without our prior written consent; we may assign at any time. Failure to require performance is not a waiver. Acceptance of partial/late payments or application of a Security Deposit is not a waiver. Section headers are for convenience only. “Including” means “including but not limited to.” If any part of these Terms/House Rules is invalid or unenforceable, the remainder remains in full force and effect. Nothing herein affects statutory consumer/innkeeper rights.
Neighborhood Policies
Local regulations and neighborhood policies may apply based on the Property’s location. If required by local ordinance, copies will be provided after booking, and you may be required to sign and return these documents prior to receiving access instructions.